Green Habits respects the privacy of it’s users and is committed to protect it in all respects. The information about the user as collected by Green Habits is:
(a) information supplied by users and
(b) information automatically tracked while navigation (Information).
By using Green Habits website or its services, you consent to collection, storage, and use of the personal information you provide for any of the services that we offer.
To avail services on our websites, users are required to provide certain personal information. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience. We may also require your contact addresses.
All required information is service dependent and GreenHabits may use the above said User information to maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification ID to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalized Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Green Habits includes links to other websites. Such sites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these sites via a link from the site’s homepage, please contact that site directly for more information.
GreenHabits shares the sensitive personal information to any third party without obtaining the prior consent of the User only in the following limited circumstances:
a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
b) GreenHabits proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
All information gathered on GreenHabits is securely stored within the GreenHabits controlled database. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However the internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
E-mail: [email protected]
Thank you for your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product.
When may the order be cancelled by us before shipment?
The order may be cancelled by us before shipment due to any of the following reasons:
1. The specific product is out of Stock.
2. The order could not be shipped within the specified timeline.
3. The shipping address is not serviceable.
4. Any other reason beyond the control of merchants or GreenHabits.
When may the order be cancelled by us post shipment and delivery?
The orders may be cancelled by us post shipment and delivery due to any of the following reasons:
1. Established defect in the product which we are not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refused to take the delivery, refund would not be applicable.
5. Products damaged during transit and delivery not accepted.
Caution: Please do not accept damaged or tampered product.
When will the refund be processed?
In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
What are the conditions for refund processing?
Following are the conditions for refund processing:
1. Ensure that the product is in warranty.
2. The refund shall be processed only after the product is shipped back and received by us.
3. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem. Without your order details processing refund / replacement would not be possible.
4. The order returned must accompany all the accessories (including freebies if any) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
5. Any charges levied as tax is not eligible for refund.
What is the process for refund?
Refund Process:
1. Please connect with our customer care via email or call.
2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
3. Ensure to collect the return address from GreenHabits customer care.
4. Pack the product properly and label the product with the order number, return address and your address.
5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
6. Ensure that the awb / tracking number is shared with GreenHabits customer care.
7. The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handling it over to courier.